Privacy Policy
How we collect, use and protect your personal information.
1. Introduction
Limitless Biotech (“we”, “our”, “us”) operates the website limitlessbiotech.ca. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or make a purchase.
By using our website you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.
2. Information We Collect
We collect information you provide directly to us when you:
- Create an account or place an order
- Contact us via our contact form or email
- Subscribe to our newsletter
- Request a Certificate of Analysis
This information may include your name, email address, shipping address, billing address, phone number and payment information.
We also automatically collect certain information when you visit our website including your IP address, browser type, pages visited, time spent on pages and referring URL.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping notifications
- Respond to your enquiries and support requests
- Send you marketing communications where you have opted in
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure the security of our platform
4. Sharing Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information with trusted third parties who assist us in operating our website and conducting our business, including:
- Payment processors — to handle secure payment transactions
- Shipping providers — to fulfil and deliver your orders
- Email service providers — to send transactional and marketing emails
- Analytics providers — to help us understand how our website is used
All third parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.
5. Cookies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.
We use the following types of cookies:
- Essential cookies — required for the website to function correctly, including shopping cart and login sessions
- Analytics cookies — help us understand visitor behaviour and improve our site
- Marketing cookies — used to deliver relevant advertisements where applicable
You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and legal compliance purposes.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights please contact us at sales@limitlessbiotech.ca.
8. Security
We implement industry-standard security measures to protect your personal information including SSL encryption on all data transmission, secure payment processing and restricted access to personal data within our organisation.
However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information please contact us: